At Deokart, customer satisfaction is our top priority. If you are not fully satisfied with your order due to any valid reason, you may request a refund as per the terms mentioned below.
Damaged or Expired Products:
If the item you received is broken, expired, or not in usable condition.
Incorrect Product Delivered:
If the product delivered is different from what was ordered
Duplicate Payment:
If payment is accidentally made twice for the same order.
The product has been used or opened by the customer.
The customer cancels the order at the time of delivery without any valid reason.
Perishable items (like milk, fruits, vegetables, food) will only be refunded if the issue is reported at the time of delivery.
Refunds will be processed to the original payment method (e.g., UPI, card, wallet).
If the order was placed via Cash on Delivery (COD), the refund will be transferred to your bank account or UPI ID (you must provide the details).
UPI/Wallet/Card Payments: 2–5 business days
COD Refunds: 3–7 business days after receiving bank/UPI details
Go to the “My Orders” section in the Deokart app.
Select the order and click on “Request Refund” or “Report an Issue”.
Upload a brief description and image (if applicable).
Our support team will contact you within 24–72 hours.
Deokart is committed to providing you with safe, reliable, and hassle-free service.
For any help, feel free to reach out:
📞 Customer Support: +91-9450662703
📧 Email: deokart.in@gmail.com
